e999 Privacy Policy — How We Handle Your Personal Data
At e999, protecting the privacy and personal data of every user is a foundational commitment. This Privacy Policy explains precisely what information we collect, why we collect it, how it is used, and what rights you hold over your own data when using the e999 platform.
How e999 Protects Your Privacy
These cards outline the six core privacy principles that underpin how e999 collects and processes personal data. The full legal text of our Privacy Policy follows below.
e999 collects personal data only for clearly specified, legitimate purposes — account registration, identity verification, transaction processing, fraud prevention, and responsible gaming compliance. Your data is never used for purposes incompatible with those stated at the time of collection.
We collect only the minimum personal data required to deliver our services to you. If a piece of information is not necessary for a specific purpose, we do not request it. Mandatory fields during registration are kept to the essentials — name, date of birth, contact details, and payment information.
All personal data stored on e999 systems is protected with industry-standard SSL/TLS encryption in transit and AES-256 encryption at rest. Access to personal data is restricted to authorised personnel only, on a strict need-to-know basis, with all access events logged and auditable.
You have the right to request access to the personal data e999 holds about you, to request corrections to inaccurate data, and to request erasure of your data subject to legal retention obligations. All such requests are handled within 30 days of receipt by our data team.
e999 does not sell , rent, or trade your personal data to third parties for marketing purposes. Data is shared only with essential service providers (payment processors, KYC verification partners, game suppliers) under strict contractual obligations, and only to the extent necessary to deliver the services you have requested.
e999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data retention schedule.
Important Notice: This Privacy Policy explains how e999 collects, uses, stores, and protects the personal data of users who access our platform at https://e999.ws. By creating an account or using any part of the e999 platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
Introduction
e999 ("we", "us", "our") is committed to protecting the privacy of every individual who uses the e999 platform. This Privacy Policy applies to all personal data collected through https://e999.ws, including all sub-pages, mobile-optimised interfaces, account management areas, and any associated communications we send to registered users.
This policy is written in plain English to ensure that every user — regardless of their technical background — can understand what personal data we hold, why we hold it, and what choices you have. Where technical or legal terms are used, we have made every effort to explain them clearly.
e999 operates as an international offshore online betting and casino platform serving users in Bangladesh. Our platform supports deposits and withdrawals in Bangladeshi Taka (৳ / BDT) via locally popular payment methods including bKash, Nagad, Rocket, and Upay. As part of operating a responsible gaming environment, we are required to collect and verify certain personal data to ensure the safety, security, and integrity of our services.
This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gaming policy, both of which contain additional information relevant to how your account and data are managed.
Personal Data We Collect
The categories of personal data collected by e999 depend on how you interact with the platform. The following table provides a comprehensive summary:
| Data Category | Specific Data Points | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender | Registration & KYC |
| Contact Data | Email address, mobile number, residential address | Registration |
| Verification Data | NID / passport / driving licence copy, proof of address | KYC verification |
| Financial Data | bKash/Nagad/Rocket/Upay account numbers, bank account details, transaction history | Deposit & withdrawal |
| Account Data | Username, account balance, betting history, game play history, bonus history | Ongoing platform use |
| Technical Data | IP address, device type, browser type, operating system, session duration | Automatic — on site visit |
| Usage Data | Pages visited, features used, clicks, search queries within the platform | Automatic — on site visit |
| Communication Data | Support chat transcripts, email correspondence, feedback submissions | When you contact support |
| Responsible Gaming Data | Self-exclusion status, deposit limits set, session time preferences | When tools are activated |
2.1 Special Category Data
e999 does not intentionally collect special category personal data (such as health data, racial or ethnic origin, political opinions, or religious beliefs). If you voluntarily disclose such information during a support interaction or responsible gaming request (for example, referencing a health condition as part of a self-exclusion request), it will be handled with the highest level of confidentiality and used solely to assist you.
How We Collect Your Data
3.1 Information You Provide Directly
The majority of personal data we hold is provided directly by you when you:
- Register a new account on e999
- Complete the identity verification (KYC) process
- Make a deposit or request a withdrawal
- Contact our customer support team via live chat or email
- Participate in a promotion or survey
- Activate responsible gaming tools such as deposit limits or self-exclusion
3.2 Information Collected Automatically
When you visit or interact with the e999 platform, certain technical and usage data is collected automatically through cookies, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser fingerprint, and session activity data. This automatic data collection is essential for platform security, fraud detection, and service optimisation. For full details, see Section 7 (Cookies & Tracking) below.
3.3 Information from Third Parties
e999 may receive personal data about you from third-party sources including:
- KYC verification partners — third-party identity verification services that cross-reference the documents you submit against official data sources to confirm your identity and age
- Payment processors — bKash, Nagad, Rocket, Upay, and banking partners may share transaction confirmation data with e999 as part of the payment processing workflow
- Fraud prevention services — industry-standard fraud and anti-money laundering screening services may flag or share data about high-risk payment patterns or identity mismatches
- Game suppliers — providers such as Pragmatic Play, Evolution Gaming, and Spribe may share session and game outcome data with e999 for account reconciliation purposes
Legal Basis for Processing
e999 processes your personal data on one or more of the following legal grounds:
- Contractual necessity: Processing is necessary to perform the contract between you and e999 — i.e., to operate your account, process bets, process deposits and withdrawals, and provide customer support.
- Legal obligation: Processing is necessary to comply with legal obligations applicable to e999 as an international operator, including anti-money laundering (AML) obligations, age verification requirements, and financial record-keeping obligations.
- Legitimate interests: Processing is necessary for the legitimate interests of e999, including fraud detection, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your own privacy rights.
- Consent: Where processing is not covered by the above grounds — for example, sending you marketing communications about new promotions — we will ask for your explicit consent. You may withdraw consent at any time by contacting our support team or updating your account communication preferences.
How We Use Your Personal Data
e999 uses the personal data we collect for the following purposes:
- Account management: Creating, maintaining, and operating your e999 account, including authenticating your identity on login and managing your account settings and preferences.
- Transaction processing: Processing deposits via bKash, Nagad, Rocket, Upay, and other supported payment methods; processing withdrawal requests to your nominated payment account; maintaining accurate financial records.
- Identity and age verification: Verifying that you meet the minimum age requirement of 21 years and confirming that the identity information you have provided is accurate, as required under our KYC obligations.
- Fraud and security: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeover, bonus abuse, multi-accounting, and other forms of platform misuse.
- Responsible gaming: Monitoring betting and gaming patterns to identify potential problem gambling behaviour; administering deposit limits, loss limits, session reminders, cooling-off periods, and self-exclusion requests.
- Customer support: Responding to your support queries, investigating complaints, and resolving disputes relating to bets, games, or account transactions.
- Platform improvement: Analysing aggregated, anonymised usage data to understand how users interact with the platform, identify technical issues, and improve the user experience.
- Legal and regulatory compliance: Retaining records as required by applicable legal obligations; responding to lawful requests from authorities.
- Marketing communications (with consent only): Sending you information about promotions, new game launches, seasonal offers, and platform updates — only where you have opted in to receive such communications. You may opt out at any time.
Sharing Your Data with Third Parties
e999 does not sell, rent, or trade your personal data to third parties. We share personal data only in the following limited circumstances:
6.1 Essential Service Providers
We share personal data with carefully selected third-party service providers who assist us in delivering the e999 platform. These providers act as data processors on our behalf, under contractual obligations that require them to handle your data securely and only for the purposes we specify. They include:
- Payment processing partners — bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank and other banking partners
- Identity verification and KYC providers
- Game content suppliers — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi
- Cloud hosting and data centre providers
- Customer support software providers (live chat platform)
- Fraud detection and anti-money laundering screening services
6.2 Legal and Regulatory Disclosure
e999 may disclose personal data to law enforcement agencies, regulatory authorities, or other third parties where required to do so by law, court order, or other binding legal instrument. We will notify you of any such disclosure where we are legally permitted to do so.
6.3 Business Transfers
In the event that e999 undergoes a merger, acquisition, or sale of all or substantially all of its assets, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and any material change to how your data is used prior to the transfer taking effect.
6.4 No Sale of Data
e999 will never sell your personal data to data brokers, advertising networks, or any other commercial third party for the purpose of targeted advertising or profiling. This commitment is unconditional.
Cookies and Tracking Technologies
The e999 platform uses cookies and similar technologies (including local storage, session storage, and pixel tags) to ensure the platform functions correctly, to maintain your login session, and to gather anonymised analytics data that helps us improve the user experience.
7.1 Types of Cookies We Use
| Cookie Type | Purpose | Retention |
|---|---|---|
| Strictly Necessary | Session management, authentication, security tokens, fraud prevention flags | Session only |
| Functional | Remembering your language preference, display settings, and responsible gaming preferences | Up to 12 months |
| Analytics | Anonymised page view counts, feature usage statistics, performance monitoring | Up to 24 months |
| Marketing (with consent) | Tracking promotional campaign effectiveness where you have opted in to marketing communications | Up to 12 months |
7.2 Managing Cookies
You can control and delete cookies through your browser settings at any time. Disabling strictly necessary cookies will impair the functionality of the e999 platform, including your ability to log in and maintain a session. Disabling analytics or marketing cookies will not affect your ability to use the platform. Please refer to your browser's help documentation for instructions on managing cookie preferences.
Data Security
e999 takes the security of your personal data seriously and implements a robust set of technical and organisational measures to protect it from unauthorised access, loss, destruction, or disclosure.
8.1 Technical Measures
- SSL/TLS encryption: All data transmitted between your browser and the e999 platform is encrypted using industry-standard Transport Layer Security (TLS 1.2 or higher).
- Encryption at rest: Personal and financial data stored in e999 databases is encrypted using AES-256 encryption.
- Access controls: Access to personal data within e999 systems is restricted to authorised personnel only, with role-based access controls enforced at the system level.
- Two-factor authentication: e999 offers two-factor authentication (2FA) for user accounts to provide an additional layer of login security. We strongly recommend all users activate 2FA.
- Penetration testing: e999 systems are subject to periodic security assessments and penetration testing by qualified security professionals.
8.2 Organisational Measures
- All e999 staff with access to personal data are subject to confidentiality obligations and receive regular data security training.
- Third-party service providers with access to user data are vetted for security compliance and bound by data processing agreements.
- e999 maintains an internal incident response plan for data security events, including procedures for notifying affected users in the event of a confirmed breach.
8.3 Your Responsibilities
The security of your e999 account is a shared responsibility. You are solely responsible for maintaining the confidentiality of your account credentials. Do not share your username, password, or two-factor authentication codes with any third party. e999 will never ask for your password via email or live chat. Any activity carried out under your account credentials is your responsibility unless you have promptly reported a security breach to our support team.
Data Retention
e999 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, subject to any overriding legal retention obligations. The following retention periods apply as a general guide:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | Legal obligation, AML compliance |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| KYC Verification Documents | 5 years after account closure | AML regulatory requirements |
| Betting & Gaming History | 5 years from the date of each transaction | Dispute resolution, regulatory compliance |
| Support Communications | 3 years from last interaction | Dispute resolution, service improvement |
| Technical & Usage Data | Up to 24 months | Fraud detection, analytics |
| Marketing Consent Records | Duration of consent + 3 years | Proof of consent |
At the end of the applicable retention period, personal data is either securely deleted or rendered permanently anonymous so that it can no longer be associated with any individual user.
Your Data Rights
As a user of the e999 platform, you have the following rights in respect of your personal data. To exercise any of these rights, contact our data team at [email protected] with the subject line "Data Rights Request". We will respond within 30 days of receipt.
- Right of access: You have the right to request a copy of the personal data e999 holds about you, along with information about how it is being used.
- Right to rectification: You have the right to request that inaccurate or incomplete personal data we hold about you is corrected without undue delay.
- Right to erasure: You have the right to request that e999 deletes your personal data where it is no longer necessary for the purposes for which it was collected, subject to e999's overriding legal retention obligations (see Section 9).
- Right to restrict processing: You have the right to request that e999 pauses the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested.
- Right to data portability: You have the right to receive a copy of the personal data you have provided to e999 in a structured, machine-readable format.
- Right to object: You have the right to object to e999 processing your personal data on the basis of legitimate interests, including for marketing purposes. Where you object to marketing, we will cease using your data for that purpose immediately.
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
Please note: Some data rights requests may be subject to limitations where e999 has overriding legal obligations to retain data — for example, transaction records required for anti-money laundering compliance. In such cases, e999 will explain the limitation clearly and retain only the minimum data necessary to meet those obligations.
Children's Privacy
The e999 platform is strictly for adults aged 21 years and over. e999 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration process, and e999 employs KYC verification procedures to confirm user age before any withdrawal is processed.
If e999 becomes aware that personal data has been collected from an individual under the age of 21, that account will be immediately closed, all pending bets voided, and the personal data deleted as promptly as legally permissible. If you believe that a minor may have registered an account on e999, please contact our support team immediately at [email protected] so that we can investigate and take appropriate action.
International Data Transfers
e999 operates as an international offshore platform. As a result, personal data collected from Bangladesh-based users may be transferred to and stored on servers located in jurisdictions outside Bangladesh. Where such transfers occur, e999 takes appropriate steps to ensure that your personal data receives an adequate level of protection:
- Transfers to third-party service providers are governed by data processing agreements that impose data security and confidentiality obligations equivalent to those described in this Privacy Policy.
- e999 conducts due diligence on all third-party providers to whom personal data is transferred, assessing their security practices and data handling standards prior to engagement.
- e999 applies a data minimisation approach to cross-border transfers, sharing only the personal data that is strictly necessary for the specific purpose of the transfer.
By using the e999 platform, you acknowledge that your personal data may be transferred internationally in accordance with this policy. If you have concerns about the international transfer of your personal data, please contact our data team at [email protected].
Changes to This Privacy Policy
e999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered users by email or via an on-platform notification at least 7 days before the revised policy takes effect.
The "Last Updated" date at the top of this document reflects the date of the most recent revision. The most current version of this Privacy Policy will always be accessible at https://e999.ws/privacy-policy. Your continued use of the e999 platform after the effective date of any revision constitutes your acceptance of the updated policy.
We encourage you to review this Privacy Policy periodically to stay informed about how e999 is protecting your personal data.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way e999 handles your personal data, please contact our data team using the details below. All privacy-related enquiries are handled with strict confidentiality and we aim to respond to all requests within 30 days of receipt.
14.1 Data Enquiries
For all data rights requests — including access, rectification, erasure, restriction, portability, and objection — please email our support team with the subject line "Data Rights Request". Include your registered username and a clear description of your request so we can process it efficiently.
14.2 General Privacy Questions
For general questions about this Privacy Policy or e999's data practices, you may contact us at:
- Email: [email protected]
- Support Hours: 24/7 — Bangladesh Standard Time (UTC+6)
- Response Time: Within 30 days for formal data rights requests; within 24 hours for general support queries
14.3 Complaints
If you are not satisfied with how e999 has handled your personal data or responded to a data rights request, you have the right to escalate your complaint. Please contact our support team in the first instance and allow us the opportunity to resolve the matter directly. We treat all privacy complaints seriously and will investigate every complaint thoroughly.
Reminder: e999 will never ask for your account password, PIN, or two-factor authentication code via email, live chat, or any other communication channel. If you receive any such request purporting to be from e999, do not respond and report it to [email protected] immediately.
Your Privacy Is Protected at e999
Now that you understand how e999 safeguards your personal data, explore everything our platform has to offer — cricket betting, live casino tables, premium slots, and fishing games. All in BDT, with bKash and Nagad support. 21+ only. Play responsibly.
e999 is strictly for players aged 21 and above. Gambling involves financial risk and should be treated as entertainment only. Deposit limits, session alerts and self-exclusion tools are available in your account settings. If gambling is becoming a concern, visit our Responsible Gaming page or contact our 24/7 support team. Play responsibly. Know your limits.